Who controls your information
MACHX controls the personal information submitted through this website. You can contact us at office@machx-tek.com or at No. 88 Jinshan Road, High-tech Industrial Zone, Jinan, Shandong, China.
What we collect
We collect the contact, company, country and production information you choose to include in a sample-testing request or enquiry. Sample requests may include drawings. For security, we retain a keyed, non-reversible representation of the submitting IP address; we do not store the raw address in the enquiry record.
Why we use it
We use this information to review your requirements, respond to your request, prevent abuse, maintain service security and meet applicable legal obligations. We do not use form acknowledgement as consent for marketing.
Service providers and transfers
Cloudflare Turnstile helps distinguish legitimate visitors from automated abuse and may process technical request data under its own privacy terms. Our team and contracted infrastructure providers may process information outside your country. Where required, we use appropriate contractual and organisational safeguards for international transfers.
Retention
Website enquiries, sample requests and private drawing files are deleted after 24 months. Information that becomes part of a separate customer or legal record may be retained under the policy governing that relationship.
Your choices and rights
Depending on where you live, you may request access, correction, deletion, restriction, portability or objection, and may complain to your local supervisory authority. Contact us using the address above. We do not sell website enquiry information or share it for cross-context behavioural advertising.
Security and children
We use access controls, private file storage, request validation and anti-abuse controls. No internet system is completely risk-free. This business website is not directed to children.
Changes
We will update the date and policy version when this notice changes materially.